Professional Live Answering & Messaging Services

Hire a "virtual" receptionist, starting from just $29 a month.

Around 75% of callers simply hang up if their call goes through to voicemail instead of being answered by a real person. That's a high percentage of potential business to be turning away, and one that many businesses don't realise they're losing.

Starting from just $29 a month, you can hire a virtual receptionist to answer your calls when you're not available. Our live phone answering operators are professionally trained, based in Australia, and ready to answer calls in your business name, 24 hours a day, 7 days a week (including public holidays).

Alltel offers the very best in professional Live Answering Services with a suite of three premier Phone Answering Services that operate 24 hours, 7 days per week (including public holidays).

Using the table below, compare our Live Answering and Messaging Services to choose the one that best suits your needs.

Features
All services are 24 hours, 7 days, 365 days per year (366 days on leap years!)	Yes	Yes	Yes
All calls are answered in Australia	Yes	Yes	Yes
Your service is setup quickly	Yes	Yes	Yes
Callers are greeted in your business name	Yes	Yes	Yes
Messages are sent to you by SMS	Yes	Yes	Yes
Messages are sent to you by email	Yes	Yes	Yes
Message can be emailed to multiple recipients	Yes	Yes	Yes
Message SMS can be sent to multiple recipients	Yes	Yes	Yes
Messages are displayed on your customer portal	Yes	Yes	Yes
Messages can be taken for individual team members	No	Yes	Yes
A call can be transferred to you or a message is taken	No	No	Yes
A call can be transferred to a team member or a message is taken	No	No	Yes
UNTIMED Calls - talk for as long as you like (flat rate per connected call). This includes calls connected to you via your landline or mobile phone.	No	No	Yes

Things you should know about our Live Phone Answering : Setup is $25 for Master account and (if applicable) $10 for each namelist/team member. Minimum term 3 months, then month to month. 1 full calendar months notice required to cancel. Initial 3 month Minimum Plan costs: Messages 24/7 $87+gst; Team Messenger $117+gst; Reception Connect $147+gst. Plans can be upgraded/downgraded during the first 5 days of the billing cycle (calendar month). Message SMS sent to more than one recipient incur an additional fee. Reception Connect: Untimed connection applies to calls connected/patched through by the Live Answering Receptionist to your Australian landline, VoIP or mobile final answer-point number. If caller is routed/redirected to the Live Answering Service after calling your 1800, 1300 or 13 number, normal call rates apply to the 1800/1300/13 number component of the connected call and are not part of the included, Untimed call.

A Summary of Our Live Phone Answering Services

Messages 24/7™

Our Messages 24/7 Live Answering Service ensures your business has a professional image at all times by providing a far better alternative than having your calls go though to voice-mail.

Calls are answered using your business name by your virtual receptionist, who will take a me sage and immediately forward it to you via SMS, email and customer portal. The professionally trained, Australian-based operators are available to take your calls 24/7, on weekends, after hours, or only when you are unavailable: it's your choice. [Read more…]

Team Messenger™

Team Messenger is the ideal Live Answering Service for answering calls and taking messages on behalf of multiple people or departments within your business.

Calls are answered in your business name. Messages are then taken for specific departments or people in your organisation. They are forwarded to the relevant person or department immediately by SMS and email, with a backup copy posted on your Alltel Customer Portal. [Read more…]

Reception Connect™

This is the ideal Live Answering service for businesses who want their virtual receptionist to be able to directly connect calls to them or a team member.

With this plan, you can talk for as long as you like because all calls connected to you through our Reception Connect live phone answering service are untimed!

This includes calls connected to you via your landline or mobile phone.

Let our Australia-based receptionists take your calls, ensuring they're answered promptly and professionally every time.

Once a caller has been greeted in your business name, the receptionist will dial your elected contact number, and if you choose to take the call, your caller will be instantly transferred to you.

If it isn't a convenient time, our receptionist will take a brief message and forward an immediate SMS to your mobile phone and a back up message to your email address.

Live answering messages will also be posted to your online Customer Portal for your records

Like all of our live phone answering services, this one also operates 24 hours 7 days a week. [Read more…]

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We provide outstanding value without compromising personal service.