Messages 24/7™

Our Live Answering Services ensure your business has a professional image at all times.

If you're a business owner and value your "professional image", and you are not always available to take calls, Messages 24/7 is the better alternative than having potential new customers and other callers hang up when sent to voice-mail or an answering machine.

Lost, un-answered calls = LOST BUSINESS

Our Live Operators are all Australian based and are professionally trained and well-spoken.

They can answer your calls and send messages to you 24 hours a day 7 days a week, on weekends, after hours or only when you are unavailable.

Messages 24/7 Live Phone Answering - Standard script

Your calls will be answered based on our standard script below. Our experience has shown that this script works the best for most business requirements.

Operator

“Good Morning ABC Pty Ltd, this is Mary speaking, how can I help you?”

Caller

“Good morning, may I speak to John?”

Operator

“I'm sorry but he is unavailable at the moment. Can I ask him to return your call as soon as possible?”

Caller

“Yes, thanks, that would be great.”

Our live answering operator then asks for the callers name and contact number, and if volunteered, will also take a brief description of the enquiry.

Your messages will be immediately sent to your mobile phone via SMS and a copy emailed to you for your records. Your messages will also be posted online to your Customer Portal.

If you have 1300 numbers or 1800 numbers, they can also be configured to automatically redirect to your Live Phone Answering service at specified times (eg. after office hours).

You can configure your home phone, office phone, mobile phone, 1300 number or 1800 number to redirect to your Live Answering Operator 24/7 OR on "busy" OR on "no answer" or any other time you choose.

Messages 24/7 Pricing Plans

Things you should know about our Live Phone Answering : Setup is $25 for Master account and (if applicable) $10 for each namelist/team member. Minimum term 3 months, then month to month. 1 full calendar months notice required to cancel. Initial 3 month Minimum Plan costs: Messages 24/7 $87+gst; Team Messenger $117+gst; Reception Connect $147+gst. Plans can be upgraded/downgraded during the first 5 days of the billing cycle (calendar month). Message SMS sent to more than one recipient incur an additional fee. Reception Connect: Untimed connection applies to calls connected/patched through by the Live Answering Receptionist to your Australian landline, VoIP or mobile final answer-point number. If caller is routed/redirected to the Live Answering Service after calling your 1800, 1300 or 13 number, normal call rates apply to the 1800/1300/13 number component of the connected call and are not part of the included, Untimed call.

TO GET STARTED ...

You'll have your own Live Answering Service set-up in no time!

Click here for our Terms & Conditions

If you have special Live Phone Answering requirements, please call us NOW on 1300 ALLTEL (1300 255 835) and we'll arrange a quote for you.

Also see details of our Virtual Office Packages

We provide outstanding value ... without compromising personal service.