Reception Connect™ Live Answering Service

Talk for as long as you like. All calls connected to you through our Reception Connect live phone answering service are UNTIMED!

This includes calls connected to you via your landline or mobile phone.

Our professionally-trained, Australia-based receptionists answer calls in your business, promptly and professionally (providing your callers with a positive and friendly first impression of your business). They can then connect the call to

• you
• a particular member of your team
• a specific department in your business

If the person or department requested is not available to take the call, the receptionist will take a message and immediately forward it to the appropriate person or department via SMS, email, and customer portal.

It's just like having your own receptionist!

Once your call has been answered in your business name, the caller will be asked to hold for a moment. The receptionist will call you (or the requested person/department in your business) on your specified contact number and if you choose to take the call, your caller/potential new customer will be instantly connected to you.

If it isn't a convenient time, the receptionist will take a brief message and forward it immediately by SMS to your mobile phone and send a back-up copy of the message to your email address.

The message will also be posted to your online Customer Portal for your records.

Like all of our Live Phone Answering services, Reception Connect operates 24 hours a day, 7 days a week.

Reception Connect Live Phone Answering - Standard script

Your calls will be answered based on our standard script below. Our experience has shown that this script works the best for most business requirements.

Operator

“Good Morning ABC Pty Ltd, this is Mary speaking, how can I help you?”

Caller

“Can I speak to John please?”

Operator

“May I ask who's calling??”

Caller

“Sam from XYZ Company.”

Operator

“One moment please, I'll see if he is available.”

The operator dials John on his contact number. If John answers, the operator will then tell him who is calling and if he is available to take the call, will connect the call to John.

If John's contact number is not answered or it’s an inconvenient time for him to take the call, the operator will get back to the caller.

Operator

“I'm sorry, but John is unavailable at the moment. Can I ask him to return your call as soon as possible?”

The operator takes the caller's name and phone number and, if volunteered, a brief description of the enquiry and repeats back to customer.

“I will pass the message on and he will return your call as soon as possible”

John's messages will then be sent to his mobile phone immediately via SMS and a backup copy will be sent to his email address for his records.

Copies of messages can be sent to more than one person (e.g. a copy of a staff member's message could also be sent to a manager).

Reception Connect Pricing Plans

Things you should know about our Live Phone Answering : Setup is $25 for Master account and (if applicable) $10 for each namelist/team member. Additional fee may apply for setup of non-standard scripts. Minimum term 3 months, then month to month. 1 full calendar months notice required to cancel. Initial 3 month Minimum Plan costs: Messages 24/7 $87+gst; Team Messenger $117+gst; Reception Connect $147+gst. Plans can be upgraded/downgraded during the first 5 days of the billing cycle (calendar month). Message SMS sent to more than one recipient incur an additional fee. Reception Connect: Untimed connection applies to calls connected/patched through by the Live Answering Receptionist to your Australian landline, VoIP or mobile final answer-point number. If caller is routed/redirected to the Live Answering Service after calling your 1800, 1300 or 13 number, normal call rates apply to the 1800/1300/13 number component of the connected call and are not part of the included, Untimed call.

Order Now in 2 Easy Steps

You'll have your own Live Answering Service set-up in no time!

Click here for our Terms & Conditions

If you have special Live Answering requirements, please call us NOW on 1300 ALLTEL (1300 255 835) and we'll arrange a quote for you.

Also see details of our Virtual Office Packages

We provide outstanding value without compromising personal service.