Team Messenger™ Live Answering Service

As your business grows, you'll want to expand your Live Answering Service to be able to support multiple people or departments within your organisation.

Our Team Messenger Live Answering Service is ideal for

• any business with more than one staff member
• a sales team
• various departments within a company
• emergency response teams

Our team of highly-trained Live Operators answer your calls promptly and professionally, adding a well presented and friendly first impression for your company.

Our live phone answering operators are all Australian based, and will greet your customers 24 hours a day 7 days a week, even public holidays.

Calls are answered in your business name. Messages are then taken for your specific departments or people in your organisation. They are forwarded to the relevant person immediately by SMS, a backup copy is sent by email and another is posted on your Alltel Customer Portal.

Copies of messages can be sent to more than one person (e.g. a copy of a staff members message could also be sent to a manager).

Team Messenger Live Phone Answering: Standard script

Your calls will be answered based on our standard script below. Our experience has shown that this script works the best for most business requirements.

Operator

“Good Morning ABC Pty Ltd, this is Mary speaking, how can I help you?”

Caller

“Hi, can I speak to someone in your Accounts Department please?”

Operator

“I'm sorry, there is nobody available at the moment, can I ask someone to return your call as soon as possible?”

Caller responds…

Operator gets caller’s name, contact number and if volunteered, a brief description on the enquiry.

Your messages will then be sent immediately via SMS and a copy sent by email to the particular person or department. They will also be posted to your Online Customer Portal.

Team Messenger™ Pricing Plans

Things you should know about our Live Phone Answering : Setup is $25 for Master account and (if applicable) $10 for each namelist/team member. Additional fee may apply for setup of non-standard scripts. Minimum term 3 months, then month to month. 1 full calendar months notice required to cancel. Initial 3 month Minimum Plan costs: Messages 24/7 $87+gst; Team Messenger $117+gst; Reception Connect $147+gst. Plans can be upgraded/downgraded during the first 5 days of the billing cycle (calendar month). Message SMS sent to more than one recipient incur an additional fee. Reception Connect: Untimed connection applies to calls connected/patched through by the Live Answering Receptionist to your Australian landline, VoIP or mobile final answer-point number. If caller is routed/redirected to the Live Answering Service after calling your 1800, 1300 or 13 number, normal call rates apply to the 1800/1300/13 number component of the connected call and are not part of the included, Untimed call. Click here to view the Critical Information Summary (CIS) for this product.

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We provide outstanding value without compromising personal service.